Having trouble with the delivery?Updated a month ago
Most orders arrive within the estimated delivery timeframe of 3 to 12 days. However, delays can sometimes happen due to things like weather or other unexpected factors.
Tracking page not updating?
1. If you received a UPS tracking link:
In some cases, the parcel is handed over to USPS for delivery. If that happens, you can track your package through USPS instead.
Here’s how to find your USPS tracking number:
- Open your UPS tracking link.
- Click on View All Shipping Details.
- Select Shipment Details.
- Copy the Package Identification Code listed there.
- Go to www.usps.com and paste that code into the tracking tool.
2. If you received a different kind of tracking link:
Feel free to get in touch with us at [email protected] and we’ll be happy to take a look for you.
Says delivered, but nothing has arrived?
Sometimes parcels are accidentally delivered to a neighbour or left in a safe spot nearby. It’s worth having a quick check, and if nothing turns up, just let us know and we’ll help from there.
And of course, for anything else at all, reach out to us at [email protected]!